Definitions
For the purposes of this Disclaimer:
“Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to GIFTMALL TRADING SDN. BHD (202301049867 / 1543781-H).
“Goods” refers to the items offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Company Information
Company Name: GIFTMALL TRADING SDN. BHD
Business: Event decorations, soap flower bouquets, balloons and related services
Address: 10-08, No. 2, Menara Mutiara Sentral, Jalan Desa Aman 1, Cheras Business Centre, 56000 Cheras, W.P. Kuala Lumpur, Malaysia
Email: giftmall_trading@outlook.com
Return Policy
We want You to be satisfied with Your purchase. You may request a return within 30 days from the date You receive the Goods.
To be eligible for a return, the Goods must be unused, in their original condition, and in the original packaging where applicable. Proof of purchase may be required.
Once Your return request is received, We will review and provide further instructions.
Refund Policy
Upon approval of Your return, We will process Your refund within a reasonable period of time. Refunds will be issued using the original method of payment unless otherwise agreed.
Please note that the time required for the refund to reflect in Your account may vary depending on Your payment provider.
Cancellation Policy
You may cancel Your Order within 12 hours of placing it. Cancellation requests must be submitted through email or official communication channels.
After 12 hours, the Order may have already been processed, and cancellation may no longer be possible.
Damaged or Incorrect Items
If You receive Goods that are damaged, defective, or incorrect, please contact Us as soon as possible with relevant details. We will assess the situation and provide an appropriate resolution.
Exceptions
Due to the nature of our business involving event decorations, soap flower bouquets, and balloon arrangements, certain items may have slight variations in design, color, or materials. These variations are considered normal and do not qualify as defects.
Changes to This Policy
We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be effective immediately upon posting on the Service.
Governing Law
This Return & Refund Policy shall be governed and construed in accordance with the laws of Malaysia.
Contact Us
If you have any questions about this Return & Refund Policy, You can contact us via email at giftmall_trading@outlook.com or visit us at 10-08, No. 2, Menara Mutiara Sentral, Jalan Desa Aman 1, Cheras Business Centre, 56000 Cheras, W.P. Kuala Lumpur, Malaysia.