Definitions
For the purposes of this Disclaimer:
“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to GIFTMALL TRADING SDN. BHD (202301049867 / 1543781-H).
“Goods” refers to the items offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to GIFTMALL TRADING SDN. BHD, accessible from https://gift-malltrading.com
“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Company Information
Company Name: GIFTMALL TRADING SDN. BHD
Registration No.: 202301049867 (1543781-H)
Website: https://gift-malltrading.com
Business: Event decorations, soap flower bouquets, balloons and related services
Address: 10-08, No. 2, Menara Mutiara Sentral, Jalan Desa Aman 1, Cheras Business Centre, 56000 Cheras, W.P. Kuala Lumpur, Malaysia
Email: giftmall_trading@outlook.com
Shipping Coverage
We currently provide shipping services within Malaysia only. We do not offer international shipping at this time.
Shipping Fees
All Orders placed through our Service are eligible for free shipping within Malaysia. No additional shipping charges will be applied.
Processing Time
All Orders are processed after full payment has been received. Please allow sufficient time for order preparation, especially for customized items such as event decorations, soap flower bouquets, and balloon arrangements.
Delivery Time
Delivery will be completed within 7 working days from the date of Order confirmation, unless otherwise stated.
Delivery times are estimates and may vary depending on order volume, customization requirements, and location.
No Express or Overnight Delivery
We do not provide express, same-day, or overnight delivery services. All Orders will follow our standard delivery timeframe.
Delivery Address
You are responsible for providing accurate and complete delivery information. The Company will not be responsible for delays or failed deliveries due to incorrect or incomplete address details.
Failed Delivery
If delivery fails due to incorrect information or recipient unavailability, re-delivery may be arranged at the discretion of the Company. Additional charges may apply for re-delivery.
Order Tracking
Tracking availability depends on the courier or delivery method used. We will provide tracking information where applicable.
Damaged or Lost Items
If You receive damaged Goods or if Your Order is lost during delivery, please contact Us as soon as possible. We will review each case and provide a resolution where appropriate.
Custom Orders
For customized Goods, slight variations in design, color, or materials may occur. These variations do not qualify as shipping errors or defects.
Delays
We are not liable for delays caused by factors beyond Our control, including but not limited to weather conditions, courier issues, public holidays, or unforeseen circumstances.
Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Changes will take effect immediately upon being posted on the Service.
Governing Law
This Shipping Policy shall be governed and construed in accordance with the laws of Malaysia.
Contact Us
If you have any questions regarding this Shipping Policy, you may contact us via email at giftmall_trading@outlook.com or visit us at 10-08, No. 2, Menara Mutiara Sentral, Jalan Desa Aman 1, Cheras Business Centre, 56000 Cheras, W.P. Kuala Lumpur, Malaysia.